We accept returns of new, unused products purchased within the last 30 days.
To be eligible for a return, items must be in the same condition in which they were received and accompanied by the order number or proof of purchase.
To initiate a return, please contact us.
Return by Mail
If you are returning an item due to an accidental purchase or change of mind:
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Verify that your order meets the return eligibility requirements.
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Package the item securely to prevent damage during transit.
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Include the original packing slip or a note with your order number and reason for the return.
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Purchase a return shipping label and send your package to:
Reformation Heritage Books
Attn: Returns – Order #__________
3070 29th St SE
Grand Rapids, MI 49512
Customers are responsible for return shipping costs unless the return is the result of our error or a defective product.
Return In Store
Eligible items may also be returned in person at our bookstore. Please bring your order confirmation or proof of purchase.
Reformation Heritage Books
3070 29th St SE
Grand Rapids, MI 49512
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us promptly so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
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Digital products, including eBooks and audiobooks
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Clearance or warehouse sale items
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Products that are not in new condition
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If you have any questions about returns or refunds, please contact us at [email protected].
