Order Processing
Orders are typically processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
During periods of high order volume, processing times may be extended. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates
Shipping charges are calculated at checkout based on the weight of your order and selected shipping method.
Certain products may be subject to fixed shipping charges due to their size, weight, or special handling requirements. Any applicable shipping fees will be clearly displayed on the product page and at checkout.
Any applicable free shipping promotions will be displayed during checkout.
Domestic Shipping
We ship throughout the United States using trusted carriers such as USPS and UPS. Delivery times vary depending on the shipping method selected and destination.
Please note that delivery estimates provided at checkout are estimates only and are not guaranteed.
International Shipping
We ship to many international destinations. International customers are responsible for any duties, taxes, customs fees, or import charges assessed by their local government.
Delivery times for international shipments vary by destination and customs processing and cannot be guaranteed.
International orders are subject to a $5.00 handling fee in addition to shipping charges. This fee helps offset the additional processing and documentation required for international shipments.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 24 hours to appear after the shipment has been processed by the carrier.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
If you need to update your shipping address, please contact us as soon as possible at [email protected]. While we will make every effort to accommodate address changes, we cannot guarantee modifications once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Reformation Heritage Books is not responsible for delays caused by weather, carrier disruptions, customs processing, or other circumstances beyond our control.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged item(s) and packaging. We will review the claim and work to resolve the issue promptly.
