Title: Store Manager & Ministry Ambassador
Location: Grand Rapids, MI
Employee Status: Full-time
Overview
Reformation Heritage Books (RHB) operates a unique retail store at the front of our Grand Rapids warehouse. More than a sales floor, the store is a showcase of the ministry — a place where authors, publishers, donors, and friends of the ministry experience RHB firsthand. We are seeking a Store Manager & Ministry Ambassador who will combine operational excellence with vision, hospitality, and creativity, ensuring that every interaction in the store embodies the mission of RHB.
Purpose of the Role
This is not a typical retail manager role. While daily responsibilities include overseeing transactions, stocking, and customer service, the greater calling is to create a welcoming, inspiring, and memorable experience that represents RHB to the world. The store is a front door to our ministry and publishing work. The right leader will steward it as a key ‘brand’ touchpoint and leverage it as a platform for events, author visits, and content creation.
Key Responsibilities
Ministry Representation & Hospitality
- Serve as the face of RHB for visiting authors, donors, publishers, and local customers.
- Ensure the store atmosphere reflects the values and excellence of the organization.
- Provide warm, knowledgeable, mission-minded service to all who enter.
Store Operations
- Manage daily retail operations, including point-of-sale, stocking, displays, and inventory management.
- Oversee cleanliness, organization, and presentation of the store.
- Implement efficient processes for reordering, merchandising, and product placement.
Events & Content Marketing
- Develop and execute in-store author events, lectures, and book launches.
- Collaborate with RHB’s marketing team to capture event content for online distribution.
- Create opportunities for the store to serve as a hub of engagement with the broader community.
Leadership & Vision
- Think creatively about how the store can continually evolve as a ministry showcase.
- Work closely with the leadership team to align the store with organizational priorities.
- Lead part-time staff or volunteers as needed to maintain excellent service and coverage.
Qualifications
- Proven experience in retail management, hospitality, or customer-facing leadership roles.
- Strong interpersonal skills with a gift for creating positive, memorable experiences.
- Visionary mindset — able to see beyond transactions to the store’s role in building the reputation of the ministry.
- Organizational and operational skills to run a retail operation efficiently.
- Comfort with hosting events, working with authors/publishers, and collaborating on media projects.
- A personal alignment with RHB’s mission and values.
Compensation and Relocation
- Competitive salary commensurate with experience.
- Healthcare, retirement, vacation, and PTO.
- Relocation assistance available for the right candidate.
About the Ministry
Reformation Heritage Books (RHB) is a Reformed publisher and distributor dedicated to advancing the gospel for the conversion of unbelievers and the equipping of the saints for faithful service to Christ and His church. We publish and distribute materials that align with Scripture and adhere to the core doctrines expressed in the Ecumenical Creeds and the Reformed confessions found in the Three Forms of Unity (the Belgic Confession, the Heidelberg Catechism, and the Canons of Dort) as well as the Westminster Standards.
We are committed to the conviction that the Old and New Testaments are the inspired, inerrant, and infallible Word of God, breathed out by His Spirit, and therefore the only sufficient authority for faith and practice.
Our mission is to provide resources that offer instruction and training to cultivate knowledge, personal piety, and Christian character essential for a faithful and mature life in Christ.
To apply, please email your resume and cover letter to careers@rhb.org
Title: Fulfillment Associate
Hourly Rate: $17/hr
Location: Grand Rapids, MI
Employee Status: Part-time
Key Responsibilities
- Accurately picking and verifying customer orders based on pick invoices
- Packing, weighing, and labeling shipments for prompt delivery
- Safely handling and moving boxes, including using equipment for larger shipments
- Shipping orders to customers and events, and providing tracking information
- Engaging with carriers such as USPS, FedEx, and UPS
- Maintaining accurate records and documentation
- Supporting other departments and performing additional tasks as assigned
Qualifications
- A passion for great books and alignment with RHB’s mission
- A positive, motivated attitude and strong work ethic
- Excellent attention to detail and organizational skills
- Strong written and verbal communication abilities
- The ability to multitask, solve problems, and work both independently and collaboratively
- Proficiency with computers and digital tools
- Physical ability to stand and walk for extended periods and lift boxes up to 50 lbs
Compensation and Benefits
- Competitive compensation
Please note: All part-time team members will be expected to work on Saturdays as part of their regular schedule. Part-time employees should also anticipate increased hours during holidays and other seasonal sales periods, based on operational needs.
About the Ministry
Reformation Heritage Books (RHB) is a Reformed publisher and distributor dedicated to advancing the gospel for the conversion of unbelievers and the equipping of the saints for faithful service to Christ and His church. We publish and distribute materials that align with Scripture and adhere to the core doctrines expressed in the Ecumenical Creeds and the Reformed confessions found in the Three Forms of Unity (the Belgic Confession, the Heidelberg Catechism, and the Canons of Dort) as well as the Westminster Standards.
We are committed to the conviction that the Old and New Testaments are the inspired, inerrant, and infallible Word of God, breathed out by His Spirit, and therefore the only sufficient authority for faith and practice.
Our mission is to provide resources that offer instruction and training to cultivate knowledge, personal piety, and Christian character essential for a faithful and mature life in Christ.
To apply, please email your resume to careers@rhb.org
