RHB/SDG Titles: 50% off MSRP for church, organizational, and reseller accounts. Note: MSRP differs from the website list price. See image below:
Other Publishers: Discounts, if any, are applied automatically at checkout.
For more details, contact wholesale@rhb.org.

How do I make tax-exempt purchases for my church or nonprofit organization?

If you already have a tax-exempt account, order online at rhb.org (be sure to be signed into your tax-exempt account) or call (616) 977-0889 to place an order over the phone.

If you need to set up a tax-exempt account:

Email orders@rhb.org with:

The email linked to your RHB account (use a church/nonprofit email, not personal).
Church/organization name and address.
Completed sales tax exemption certificate.
Tax ID number (if not on the certificate).

We'll update your account and notify you when tax-exempt purchases are enabled.

How can I cancel my order?

Contact us ASAP. Cancellation is only possible before the order enters processing.
Customer service hours: Monday - Friday, 8:30 AM - 4:30 PM EST.
Cancellation requests after 3:00 PM on Friday may not be processed until Tuesday.

Can you add items to my order?

No, sadly, our current technology doesn’t allow us to add items to an order once placed. Please create a new order.

Can I change my shipping address?

Yes, contact us by phone (616-977-0889) before your order ships.

What form of payment do you accept online?

Visa, Mastercard, American Express, Discover, Diner Club International, JCB.

When is my order ready for in-store pickup?

You'll receive an email when your order status changes to “Awaiting Pickup.”
Orders not picked up within two weeks will be canceled and refunded.

What should I do if the order I received is defective or incorrect?

What is the status of my order?

View your order status on your customer page. If you don't have an account, status updates will be sent via email.

Can I combine orders to save on shipping costs?

No, we cannot combine separate orders to reduce shipping costs.

Will you apply sales or promotions to an order that I placed in the past?

No, sales and promotions cannot be applied retroactively.

Will you apply a sale or promotion to my order after it has expired?

No, orders must be placed while the offer is valid. Subscribe to our marketing emails or SMS notifications to stay updated.

How can I buy a gift certificate?

Purchase gift certificates here.

Shipping

What options do I have for shipping?

Domestic: USPS Media Mail or UPS Ground.
International: UPS International or GlobalPost International (Canadian orders via USPS).
Shipping options are shown during checkout.

What are your rates for domestic (USA) shipments?

Carrier	Order Value	Shipping Charge
USPS	$0-$74.99	$5
USPS	$75.00 +	Free
UPS Ground	$0-$50.00	$10
UPS Ground	$50.01-$100.00	$15
UPS Ground	$100.01-$250.00	$20
UPS Ground	$250.01 +	$25

How do I know when my order ships?

You'll receive an email with tracking information once your order has shipped.

How long will it take for my order to be fulfilled?

Typically 1-3 business days. During high volume periods, it may take up to 5 business days.

Can my order be shipped internationally?

Yes, except to Brazil, Cuba, and the Philippines.
Shipping is calculated at checkout based on order weight.

Does Reformation Heritage Books cover customs fees?

No, you are responsible for any additional import fees.

Will you hold my order or delay shipment?

No, orders are processed and shipped as they are received.

My package may be delivered while I am out of town. What should I do?

Options:

Contact the postal service to hold your mail.
Ask a neighbor to pick up the package.
Provide a forwarding address or change delivery instructions via the carrier’s website.

My package is missing. What should I do?

Correct shipping address.
No tracking updates for over 3 business days.
Notification within 14 days (domestic) or 30 days (international) of shipment date.

My tracking information says that my package is being returned to the sender. Will RHB reship my order?

Contact us. If the issue is due to an error on the part of RHB or the carrier, we’ll reship at no cost.
If the issue is due to a wrong or incomplete address, we’ll refund the items (not the shipping) once they’re returned. You may place a new order.

I received items that I did not order. What should I do?

Contact us. Provide your order number and details about the incorrect items. Do not attempt to contact another customer if you receive their order by mistake.

Returns

How do I return my order?

For damaged or defective orders, email us. For other returns, follow our return policy instructions.

Can I return made-to-order apparel/gift products?

No, these items are non-refundable.

Will you refund or replace damaged or defective products?

Yes, we will replace or refund at no cost if you follow these guidelines:

Notify us within 30 days.
Email images of the damage/defect.
Include your order number.
Use the prepaid shipping label provided and return the item within 5 business days.

Digital Media

What file types are available for eBooks?

eBooks are available as EPUB files.

How can I access my eBook?

After purchase, you'll receive a confirmation email with a download link. Users must use an eReader app or browser extension to open the file. Web browsers and PDF readers cannot open these files.

How can I stream digital content?

Use the unique code and instructions found inside your DVD case for access to digital resources. Contact us if you encounter issues.

Additional Questions

How do I pay off my invoice?

Call our accounts office at (616) 977-0889 ext.130.

How can I be removed from the email or text list?

Unsubscribe from emails using the “Unsubscribe” link in the email footer, or text “STOP” to be removed from SMS notifications.

When is “x” title coming out? / Are you publishing “x” title?

How can I submit a proposal?

We are not receiving unsolicited submissions at this time.